Requisites
Limited Liability Company "The House"
LEGAL ADDRESS: 0010 Republic of Armenia, Yerevan, Tumanyan st. 10, building 3
INN: 43514301
Terms.
Client is an individual who places Orders on the website https://thehouse.am/ and through TheHouse applications or is indicated as the recipient of the Goods, or uses the Goods exclusively for personal, family, household and other needs not related to business activities.
Seller — LLC The House
E-commerce - an Internet site owned by the Seller, where the goods offered by the Seller to its Clients for placing Orders are presented, as well as the terms of payment and delivery of these Orders to Clients.
Website – https://thehouse.am/.
TheHouse Applications are the Company's applications located in the App Store, Play Market and Google Play.
A product is an object of the material world that has not been withdrawn from civil circulation and is presented for sale on the Site.
Order - a duly completed request of the Products (of the Site list) from the Client for delivery to the specified address.
Own delivery service is the Seller’s service that provides services for the delivery of Orders with goods from the entire range to Customers.
1. General Provisions.
1.1. The site is owned and administered by The House LLC
1.2. By ordering goods through the online store https://thehouse.am/ and TheHouse application, the Client agrees to the Terms and Conditions for the sale of goods (hereinafter referred to as the Terms) set out below.
1.3. The Seller reserves the right to unilaterally make changes to these Terms, posted in the “Purchase conditions” section, with subsequent notification to the Client by email.
1.4. The Client agrees to the Terms by clicking the “Order” button at the last stage of placing an Order on the Website and in TheHouse applications.
2. Registration on the Website and TheHouse applications.
2.1. To place an Order, the Client must register or log in to the Website or TheHouse applications.
2.2. The Seller is not responsible for the accuracy and correctness of the information provided by the Client during registration.
2.3. The Client, by accepting these Terms, understands that personal data used to access the seller’s website should not be disclosed to third parties. If the Client has any suspicions regarding the security of his login and password or the possibility of their unauthorized use by third parties, the Client undertakes to immediately notify the Seller by sending an email to the Customer Service or through the feedback form on the website or TheHouse applications.
3. Registration and timing of the Order.
3.1. The Client’s order can be placed in the following ways: placed by the Client independently on the Website or TheHouse applications, and accepted by telephone.
3.2. When placing an Order, the Client must provide the following information:
FULL NAME. Client;
E-mail address;
Delivery address;
Payment method
Contact number.
3.3. The Seller has the right to refuse to conclude an agreement and place an Order, without specifying reasons.
3.4. The deadline for receiving the Order by the Client depends on the chosen method of receiving the order, the region, and the date of the order.
3.5 All information materials presented on the Website and in TheHouse applications are for reference only and cannot fully convey reliable information about the properties and characteristics of the Product, including colors, volumes, quantities, shapes and organoleptic properties. If the Client has any questions regarding the properties and characteristics of the Product, before placing an Order, the Client must contact the Seller.
3.6. If the ordered Goods are not in the Seller’s warehouse, including for reasons beyond the Seller’s control, the Seller has the right to cancel the specified Goods from the Customer’s Order and notify the Customer about this by sending an email to the address specified during registration, or by telephone specified in order.
4. Receiving an order.
4.1. Methods for receiving goods are indicated on TheHouse Website and applications in the “Frequently Asked Questions” section.
4.2. The Seller will make every effort to comply with the deadlines for receiving orders by Clients indicated on the Site in TheHouse applications, however, delays are possible due to unforeseen circumstances that occurred through no fault of the Seller.
4.3. The risk of accidental loss or damage to the Goods passes to the Client from the moment the Order is transferred to him and after payment.
4.4. Upon delivery, the Order is handed over to the Client or the person indicated as the Recipient of the Order. If it is impossible to receive an Order placed for cash by the persons indicated above, the Order is handed over to a person who is ready to provide information about the order (shipment number and/or full name of the Recipient), as well as pay the cost of the Order in full to the person delivering the Order.
4.5. When transferring an order to the Client, the Seller has the right to require the presentation of an identification document and, accordingly, to confirm the permissible age for purchasing and drinking alcohol.
4.6. When transferring the Order, the Client must check the appearance and packaging of the Order, the quantity of Goods in the Order, completeness, and assortment.
4.7. The shelf life of the order is indicated by the Seller at the time of choosing the method and date of receiving the order on the website and in TheHouse applications.
4.8. Failure to receive the Order within the period specified in clause 4.9 of the Terms is considered the Client’s refusal of the purchase and sale agreement and is grounds for cancellation of the Order by the Seller.
4.9. The order deposit period is determined as 1-2 business days.
5. Payment for the Goods.
5.1. The price of the Product is indicated on the Website and in TheHouse applications. If the price of the Goods ordered by the Client is incorrect, the Seller must inform the Client about this as soon as possible, in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Client, this Order is considered cancelled.
5.2. The price of the Product can be changed by the Seller unilaterally. The price of the Product is indicated on the Site and is valid at the time you click the “Order” button. In this case, the price of the Product ordered by the Client is not subject to change.
5.3. The payment method is established by The House LLC independently and individually for each product. Payment methods for Goods are indicated on the Website and in TheHouse applications in the “Frequently Asked Questions” section and can be changed unilaterally by The House LLC at any time. The agreed payment method is the method selected by the Customer from the available payment methods for the Product when placing the Order.
5.4. When prepayment of Goods is made by legal entities, the Order is accepted for processing only after the Client’s funds are credited to the Seller’s bank account. In this case, the Goods for the Order are not reserved, and the Seller cannot guarantee the availability of the Goods in the Seller’s warehouse indicated at the time of placing the Order; as a result, the processing time for the Order might increase.
5.5. Features of paying for Goods using bankcards.
5.5.1. In accordance with the provisions of the RA Law “On Non-Cash Transactions”, transactions with bankcards are carried out by the cardholder or his authorized person.
5.6. The Seller has the right to provide the Customer with discounts on the Product and establish a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual are indicated on the Website and TheHouse applications in the “TheHouse Loyalty Program” section and can be changed by the Seller unilaterally.
5.7. The Seller has the right to establish discounts in order to promote a particular method of payment or delivery of the Goods. At the same time, the Seller may limit the terms of the discounts.
6. Return of Goods.
6.1. Return of goods of proper quality.
6.1.1. According to Article 23 of the RA Law “On Protection of Consumer Rights”, purchased goods of proper quality cannot be returned.
6.1.2 Food products (including alcoholic products), considered food products, according to the relevant provisions of Articles 484, 491 and 518 of the Civil Code of the Republic of Armenia, are subject to return by the buyer only in the following cases:
a) Until the Customer receives the order,
b) Before the Customer signs the delivery document,
c) If, after receiving the delivery, the Client discovers that the goods do not correspond to his order, the goods are of inadequate quality or damaged.
6.2. Return of goods of inadequate quality.
6.2.1. If you suspect that the product is of inadequate quality, the client should submit a statement by sending a request via the feedback form, attaching a copy of documents confirming payment. The goods must be preserved for examination.
6.2.2 If the buyer discovers a defect in the goods, the latter has the right to demand:
1. To replace such defective or damaged product with a good quality product,
2. Proportional reduction in price,
3. Refund the amount paid for the product.
6.3. A refund.
6.3.1. Funds must be returned in the same way that were issued by the Client when paying for the Goods.
6.3.2. Refunds are made according to the deadlines below:
a) If the purchase of goods was made in cash, the refund is made at the time of return of the goods
b) If the purchase of goods was made by credit card, the return is made within 1-5 business days after the return of funds and goods is processed
c) If the purchase of goods was made by the idram system, the return is made within 1-5 working days after the return of funds and goods is processed
6.5. Procedure in case of violation by the Seller of the terms of quantity.
6.5.1. When transferring the Order, the Client is obliged to check the quantity of Goods in the Order. If, when transferring the Order by the Client, discrepancies are detected in the quantity of Goods in the Order, the Client has the right to refuse the order.
6.5.2. If the Seller has transferred to the Client a smaller quantity of Goods than determined by the Order (under-delivery), the Client has the right to refuse the Order when transferring the Order.
6.5.3. The delivery of the missing Product is carried out by the Seller by placing a new Order.
6.5.4. If it is impossible to transfer the missing Product, the Seller notifies the Client by sending a message to the email address specified by the Client during registration.
7. Intellectual property.
7.1. All text information and graphic images located on the Site and in TheHouse applications are the property of the Seller and/or its counterparties.
8. Guarantees and liability.
8.1. The Seller is not responsible for damage caused to the Client due to improper use of Products ordered on the Website or in TheHouse applications.
8.2. The Seller is not responsible for the content and operation of sites that contain links to the Site or TheHouse applications.
8.3. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Client to third parties.
8.4. The Client undertakes not to use the ordered Products for business purposes.
8.5. In matters of returning food products of proper quality, the Seller and the Client are guided by the norms of legislation in the field of consumer protection.
9. Confidentiality and protection of personal information.
9.1 You can familiarize yourself with the Policy regarding the processing of personal data of The House LLC by following the link https://TheHouse.ru/privacy_policy/
10. Other conditions.
10.1. The law of the Republic of Armenia applies to the relationship between the Client and the Seller.
10.2. If the Client has questions or complaints, he must contact the Seller’s Customer Service by phone or through the Feedback form on the Website and TheHouse applications. The parties will try to resolve all disputes that arise through negotiations; if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Republic of Armenia.
10.3. Recognition by a court of the invalidity of any provision of these Terms and Conditions does not entail the invalidity of the remaining provisions.
Read more at: https://thehouse.am/terms-and-conditions